No response in channel
Make sure the channel is added with /setup add #channel. Only admins can configure this. Check that the bot has Send Messages and Use Slash Commands permissions.
Docs / Troubleshooting
Troubleshooting
The issues people hit most, and the fix for each.
Blacklisted from chatting
Thea has anti-spam: 4 messages in 10 seconds triggers a warning. Two violations within 60 seconds results in an automatic timed blacklist. Contact the server admin or wait for it to expire.
Can't use /search
Searching for new characters requires an active trial or Premium. Start a free 3-day trial with /trial first, or pick up Premium on the pricing page.
Can't chat in DMs
DM chat requires an active top.gg vote. Use /vote to get the link, vote, then click the claim button. See DM access & voting.
If the vote still doesn't unlock DMs, you probably voted with the wrong account. top.gg logs you in with Discord authentication, so if you're signed into a different Discord account in your browser than the one talking to Thea, the vote registers on the wrong user and Thea never sees it. Before voting, check that you're logged into the correct Discord account on top.gg, then vote and claim again from the same account that messaged Thea.
Commands used on this page
/setup: Add, list or remove channels Thea may chat in. Manage Server required./trial: Start a 3-day free trial for a character./vote: Vote on top.gg to earn 2x coins, vote tokens, and choose a buff.